If one of your church members isn’t receiving texts sent from your MojoTxt number, follow these steps to gather the information we need. Once we have these details, we can work with our carrier to resolve the issue.
If many people are not receiving your messages, review this article instead.
Step 1: Confirm the Basics
Before running the test below, confirm that:
The recipient’s phone does not have a spam-blocking app or filter that could block your church number.
The recipient can receive text messages from other numbers (friends, family, etc.).
If these checks are good, proceed with the test below.
Step 2: Ask the Recipient to Run This Test
Send these instructions to the recipient (or walk them through it in person):
Send a message to the church number
From your phone, send the word "HELP" to your church number.Wait for a reply
You should receive an automated reply from the church.If you do not receive a reply, that’s okay — that’s what we’re testing.
Send a second message
Send another short message (e.g.,TEST) to the same number.Take a screenshot
Open the conversation thread and take a screenshot showing:Both messages you sent (
HELPandTEST)No church reply in between them
Include the number at the top and timestamps if possible
Send the screenshot and details back to the church
Include:Your mobile number
Whether you use iPhone or Android (and model if you know it)
The approximate time you sent the messages (and your time zone)
Step 3: Submit to MojoTxt Support
Forward the screenshot and details to MojoTxt Support along with your church name and texting number. Our support team will review the logs, escalate the issue to our carrier, and follow up with you once we have a resolution.
Why This Test is Needed
Our system shows when messages are successfully handed off to the phone carrier. This test provides proof from the recipient’s phone that the message was never delivered, which is required for the carrier to investigate and resolve the problem.